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Announcements
Please DON'T duplicate tickets or double submit! - Feb 13 '06
Hi
If you double submit tickets or open a new ticket to address an existing issue, these
tickets will be closed and remain unresponded to. This is to prevent confusion and
additional work for support staff. If you need to follow up on an existing ticket, then
please login and make an update to the existing ticket. DO NOT OPEN A NEW ONE!
We try very hard to provide the very best support to our members, customers and
subscribers - but we also need to rest ...
Choose your PRIORITY carefully - Oct 02 '05
Hi All
Please - when choosing a priority for your ticket, please give it some careful consideration.
An example of an URGENT request would be a server outage etc Please be sure that if you select URGENT as the priority, that your request is in fact urgent. We get notifications differently depending on the priority and having to get out of bed to answer an URGENT request about how to upload a new webpage etc ain't much fun :(
We pride ourselves on our serv...
You MUST Be Logged In To Submit A Ticket - Sep 17 '05
In order to submit a ticket you MUST first be logged in. If you have not yet registered for this Support Desk then we will need you to do this first. You only need to register once and then you can login each time you wish to submit a ticket.
Thanks for your support and co-operation.
Your friends,
Dave and Aaron
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